Last updated: October 2026. This policy applies to digital educational products purchased from James Mitchell.
Due to the digital nature of this product and immediate access upon purchase, all sales are final. Refunds are not provided except where required by law. Please read the product description carefully before purchasing so you know exactly what is included.
If your file does not download, will not open, or you were charged in error, contact us and we will make it right — either by restoring your access or by refunding your purchase. We ask that you reach out within 14 days of purchase so we can resolve the issue quickly.
Contact us through the Contact page with the email address you used at purchase and a short description of the problem. We review every request personally and will respond promptly.
Approved refunds are returned to the original payment method. Depending on your bank or card provider, it may take several business days to appear on your statement.
Questions about a purchase? Contact us through the Contact page.